Frequently Asked Questions

Frequently Asked Questions main image Frequently Asked Questions image

FAQ's on our stock of new and refurbished computers, laptops, smartphones and more


Do you have a shop?

Due to time constraints, we do not a shop facility, we have a working warehouse, we do not have items on “display”, we generally configure to order, after your system has been purchased.

Can I collect?

We highly recommend we deliver. We have found after 17 years trading IT Hardware it's MUCH easier for all parties when customers order online and we deliver. If you consider the time to drive to us, find our warehouse, (it is a working warehouse, not a shop), fuel or transport costs, toll costs etc then it generally makes much more sense to get the item delivered. If you really need to collect, then you can. We work out of a warehouse in Brookvale / Manly. After you have purchased your order online, Click & Collect style (we prefer very much not to take cash payments). You will need to bring photographic ID when collecting.

How do you deliver?

We use Australia Post, Hubbed or Hunter Express. As Australia is such a vast country we can’t always use the same courier as we have found massive variances in cost and service depending on location. If you require a specific device please enquire before purchase.

Can you supply pictures of items?

We don't have pictures of individual items, unfortunately, it's too time-consuming to take photos of all our products. Please have a look at our eBay feedback, we have been selling refurbished stock for a very long time with 100% positive feedback. We can assure you will be happy with the product.

How old are your products?

Unfortunately, we do not have the exact age of our products except Apple devices. We do not get age information from our suppliers. However, we ensure they are in good working order before sending them to our customers. 

Any other questions please feel free to contact us using our online contact form